Privacy Policy

1. Information We Collect

Information You Provide Directly

We collect personal information you voluntarily provide when you use our Services, including:

• Contact information: Name, email address, phone number, and mailing address when you complete a contact form, rental inquiry, or rental analysis request.
• Property information: Property address, type, and details when requesting a rental analysis or management consultation.
• Account credentials: Username and password if you create a user account through our property management portal.
• Communications: Content of messages, emails, or inquiries you send to us.
• Payment information: Processed through our secure third-party payment processor (RentVine). We do not store full payment card numbers.

Information Collected Automatically

When you visit our Website, we automatically collect certain technical information, including:

• IP address, browser type and version, operating system, and device type
• Pages visited, time spent on pages, links clicked, and referring URLs
• Cookie identifiers and similar tracking data (see Section 3)

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your inquiries about property management, rentals, or real estate services
• To provide, operate, and improve our Website and Services
• To contact you by phone, email, or SMS regarding your inquiry or our services (subject to your consent)
• To process rental applications, lease agreements, and property management services
• To send you service-related communications, including maintenance updates, payment confirmations, and lease reminders
• To comply with legal obligations, including Florida real estate licensing and recordkeeping requirements
• To prevent fraud, protect security, and enforce our Terms of Use
• To analyze Website usage and improve user experience

We will not use your personal information for any purpose materially different from those described above without first obtaining your consent or providing notice.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Website. Cookies are small text files stored on your device. We use them to:

• Remember your preferences and settings
• Analyze Website traffic and usage patterns (via analytics tools such as Google Analytics)
• Deliver relevant content and, where applicable, targeted advertising

You may disable cookies through your browser settings; however, doing so may affect the functionality of certain Website features. For more information about managing cookies, visit allaboutcookies.org.

4. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

• Service providers: We share information with trusted third-party vendors who assist us in operating our Website and delivering Services (e.g., RentVine for property management software, Formspree for form processing, Google Analytics for website analytics). These vendors are contractually required to keep your information confidential and use it only to provide services to us.
• Legal compliance: We may disclose your information when required by law, court order, or government authority, or to protect the rights, property, or safety of Bridge of Lions Realty, our clients, or others.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
• With your consent: We may share your information for any other purpose with your prior consent.

5. Data Retention and Security

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, to comply with legal obligations (including Florida real estate recordkeeping requirements), and to resolve disputes. When information is no longer needed, we securely delete or anonymize it.

We implement reasonable technical and administrative security measures to protect your personal information, including encrypted data transmission (HTTPS/SSL), access controls, and secure hosting infrastructure. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security and encourage you to use strong passwords and protect your account credentials.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to legal retention obligations. See Section 7 for California-specific rights.
• Opt-out of communications: You may opt out of marketing emails by clicking "unsubscribe" in any email. You may opt out of SMS messages by replying STOP. You may opt out of phone calls by contacting us directly.
• Data portability: Where technically feasible, you may request your data in a portable format.

To exercise any of these rights, contact us using the information in Section 12. We will respond within 30 days and may require identity verification before processing your request.

7. California Residents — CCPA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), effective January 1, 2023:

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you over the past 12 months, including the purposes for collection and any third parties with whom it was shared.
• Right to Delete: You may request deletion of personal information we have collected, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt Out of Sale/Sharing: We do not sell or share personal information for cross-context behavioral advertising. If this practice changes, we will update this Policy and provide an opt-out mechanism.
• Right to Limit Use of Sensitive Personal Information: We do not use or disclose sensitive personal information beyond what is necessary to provide our Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, contact us at jason@bridgeoflionsrealty.com or call (888) 858-1629. We will not respond to more than two verifiable requests in a 12-month period.

8. Florida Privacy Rights

Florida residents are protected by the Florida Digital Bill of Rights (FDBR), effective July 1, 2024, which provides rights regarding personal data collected by covered businesses. We are committed to complying with the FDBR to the extent applicable. Florida residents may have rights to access, correct, delete, and opt out of the processing of personal data for targeted advertising or profiling. To submit a request under the FDBR, please contact us using the information in Section 12.

9. Children's Privacy

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will promptly delete that information. If you believe we may have collected information from a child under 13, please contact us immediately.

10. Third-Party Services and Links

Our Website may contain links to third-party websites and integrates with third-party services including RentVine (property management platform), Google Analytics (website analytics), and Formspree (form processing). These third parties have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices of third-party websites or services.

Our Website uses Google Analytics to analyze Website usage. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will post the updated Policy on this page with a revised "Last Updated" date. For material changes, we will provide more prominent notice, such as an email notification or a notice on our Website homepage. We encourage you to review this Policy periodically.

12. How to Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Bridge of Lions Realty & Consulting Inc.
320 High Tide Drive, Suite 101-D
St. Augustine, Florida 32080
📞 (904) 808-7368  |  Toll-free: (888) 858-1629
✉️ jason@bridgeoflionsrealty.com

We will respond to all verifiable requests within 30 days.